Help & FAQs

At ServiLabs, we prioritize providing clear and accurate information to support your healthcare journey. Whether you're an individual, a corporate client, or a long-term care home, our FAQ section is designed to answer your most common questions and help you make the most of our "Test Anywhere" services. If you don’t find what you’re looking for, feel free to contact our service representatives for further assistance.

For Individuals

Download the ServiLabs app, select "Book Your Test," and choose a convenient time and location. Our team will come to you for sample collection.
Yes, the app allows you to add family members to your profile and book tests for them at the same address. For different locations, you can make separate bookings through the app..
You can easily cancel or reschedule your appointment through the app up to 24 hours in advance. If necessary, our team will receive notifications for reassignment.
Some of our diagnostic services may be covered by your health insurance provider. Check with your insurer or contact us for more details.
Anyone can register on the ServiLabs app, including individuals, families, corporate clients, and long-term care homes. Whether you need personal diagnostics or solutions for your organization, our services are accessible to all.
Absolutely. We prioritize your privacy and comply with all relevant data protection regulations to ensure your personal and health information is secure within the app.

For Corporate Clients

Corporate clients receive an itemized invoice through the app with Net 30 payment terms for added convenience.
No, you do not commit to a contract when using ServiLabs. Our services are flexible and designed to meet your needs on a per-use basis, giving you full control over how and when you use them.
Yes, the app and our website allow group bookings for employees, ensuring a seamless process for managing diagnostics.
Absolutely! We work with you to create tailored diagnostic solutions that address the unique health needs of your workforce.
Our team works around your schedule, providing flexible booking options and efficient on-site services to minimize disruptions.
You can download the ServiLabs app, visit our website, www.servilabs.com, to create a corporate profile and connect with our team to set up your organization’s account.

For Long-Term Care Homes

We offer diagnostic testing for residents, wellness monitoring, and tailored packages to suit your care home’s needs.
Absolutely! You can always specify any resident requirements, and we’ll work closely with your team to provide personalized testing services.
Yes, our platform allows you to schedule tests at times that minimize disruption and ensure timely care for residents.
Download the ServiLabs app, or visit our website to create a corporate account and our team of experts will connect with you to discuss your requirements and start using our services.
Billing is simple and streamlined, with detailed invoices provided for each service. We also offer flexible payment terms for care homes
Yes, we accommodate urgent requests where possible. Contact our service representative, and they will be happy to prioritize your request.
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