Privacy Policy
Privacy Policy
Effective Date: January 27, 2025
Introduction ServiLabs (“we,” “our,” “us”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including but not limited to our website, at-home diagnostic services, and marketplace offerings. By accessing our services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect the following types of information:
a. Personal Information:
- Name, address, email, phone number, and date of birth.
- Payment information when making transactions.
- Health-related information necessary for diagnostic testing or healthcare services.
b. Technical Information:
- IP address, browser type, operating system, and device information.
- Usage data, such as pages visited and time spent on our website.
c. Communication Data:
- Records of your interactions with customer support or inquiries submitted.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To provide at-home diagnostic testing and related services.
- To process payments and manage orders through our marketplace.
- To deliver test results and communicate updates.
- To improve our services, website, and user experience.
- To comply with legal obligations and ensure data security.
3. Sharing Your Information
We may share your information under the following circumstances:
- With Authorized Laboratories: To process and analyze your diagnostic samples.
- With Service Providers: For tasks such as payment processing, logistics, or IT support.
- For Legal Compliance: If required by law, court order, or government regulations.
- With Your Consent: When you explicitly authorize sharing with third parties.
4. Data Security
We implement appropriate technical and organizational measures to safeguard your information. While we strive to protect your data, no system can guarantee absolute security. We encourage you to take precautions to protect your personal information.
5. Your Rights
Depending on your location, you may have the following rights:
- Access your personal information and request a copy.
- Correct inaccurate or incomplete data.
- Request deletion of your data, subject to legal or contractual obligations.
- Restrict or object to data processing under certain circumstances.
- Withdraw consent where applicable.
To exercise these rights, contact us at [Insert Contact Email].
6. Cookies and Tracking
Our website uses cookies to improve user experience, analyze traffic, and deliver personalized content. You can manage cookie preferences through your browser settings.
7. Data Retention
We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.
8. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or applicable regulations. Any updates will be posted on our website, and the “Effective Date” will be revised accordingly.
9. Contact Us
If you have questions or concerns about this Privacy Policy or how we handle your data, please contact us:
ServiLabs
Email: privacy@servilabs.com
Phone: 416-805-1966
Address: 2 Bloor Street East. Suite 3500. Toronto ON. M4W 1A8
Your privacy matters to us. Thank you for trusting ServiLabs with your healthcare needs.
